RSA agent licensing is available through Bomgar to interested University IT support groups. Currently, the service is used by University IT groups including: Remote Support Assistance, powered by Bomgar, is integrated with the central University Active Directory for NetID authentication. This allows support staff to deal with problems remotely on machines that are not currently attended by a user. Unassisted RSA sessions can also be initiated by authorized technical staff in the Bomgar Representative Console using the “Jump Client” application.

All sessions are recorded for quality purposes and available to administrators and supervisors for 90 days after a session is completed.

This download grants the IT specialist remote device access to address the problem and is removed once the session is completed. IT support staff using Remote Support Assistance (RSA) can prompt users experiencing technical difficulties to start a remote support session by sending them a link to a temporary RSA application. The Remote Support Assistance application is available to provide support to groups beyond the greater Northwestern network including affiliates, alumni, and other ancillary populations. IT groups that provide technical assistance exclusively to faculty and staff may use Microsoft Skype for Business for remote support at no additional cost. This tool provides convenient and efficient computer assistance to faculty, staff, and students, with an active network connection, regardless of their physical location. Northwestern IT's Remote Support Assistance application (powered by Bomgar) allows technical specialists to troubleshoot computers, smartphones, servers, and other devices by controlling them remotely. Service Owner: Technology Support Services.For school or department use, contact TSS-Support Services.Learn Moreĭirect access to essential campus systems. Protecting University and Personal Data Get Secureīuilding innovative technological environments for the Northwestern community. Providing technical IT support for members of the University Get Support Getting access to Northwestern services Get Connected Providing academic, research, and administrative IT resources for the University.

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